Privacy Policy

Welcome to Tarqeyah's Privacy Policy. This policy describes how Tarqeyah ("we," "us," or "our") collects, uses, and shares information about you when you use our website, services, and applications (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services. This policy may change from time to time, and your continued use of our Services after we make changes is deemed to be acceptance of those changes.

We collect several types of information from and about users of our Services, including:

2.1 Personal Information

Information by which you may be personally identified, such as:

• Full name and title
• Company name and position
• Email address
• Telephone number (mobile and/or office)
• Postal address
• National ID or CR number (for contract purposes only)
• Payment information (processed securely through third-party providers)

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information about your device and usage, including:

• IP address and location data
• Browser type and version
• Operating system
• Device type and identifiers
• Pages visited and time spent
• Referring website addresses
• Click-through rates and navigation patterns

2.3 Project-Related Information

In the course of providing our services, we may collect:

• Business requirements and specifications
• Brand assets and materials
• Content for websites and applications
• Feedback and correspondence
• User credentials for third-party services (with your consent)

2.4 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms when you interact with our pages
• Analytics providers
• Business partners and affiliates
• Public databases

We use the information we collect about you for various purposes, including:

3.1 Service Provision

• To provide, maintain, and improve our Services
• To process transactions and send related information
• To respond to your comments, questions, and requests
• To provide customer service and support
• To send technical notices, updates, and security alerts

3.2 Business Purposes

• To analyze usage patterns and improve user experience
• To develop new products, services, and features
• To measure the effectiveness of our marketing campaigns
• To protect against fraudulent or illegal activity
• To enforce our terms and conditions

3.3 Marketing and Communications

With your consent, we may use your information to:

• Send promotional materials and newsletters
• Inform you about new services and features
• Conduct surveys and collect feedback
• Personalize your experience with our Services
• Display targeted advertisements

3.4 Legal Compliance

• To comply with applicable laws and regulations
• To respond to legal requests and court orders
• To protect our rights, property, and safety
• To investigate potential violations of our policies

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Web hosting and infrastructure providers
• Payment processors and financial institutions
• Email service providers
• Analytics and monitoring tools
• Customer support platforms
• Cloud storage providers

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders and subpoenas
• Government agency requests
• Law enforcement investigations
• Protection of legal rights

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so, such as when you authorize us to share your information with business partners for specific purposes.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

5.1 Security Measures

Our security measures include, but are not limited to:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

5.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active client data: Duration of the business relationship plus 5 years
• Financial records: 7 years as required by law
• Marketing data: Until you opt out or request deletion
• Technical logs: 90 days unless required for security purposes
• Cookie data: As specified in our Cookie Policy

5.3 Data Breach Procedures

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify affected individuals within 72 hours of discovery
• Provide details about the nature and scope of the breach
• Outline steps taken to address the breach
• Offer guidance on protective measures you can take
• Cooperate with relevant authorities

We use cookies and similar tracking technologies to collect and track information about your use of our Services and to provide a better user experience.

6.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help us recognize your device and remember your preferences.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of our Services.

6.4 Other Tracking Technologies

In addition to cookies, we may use:

• Web beacons and pixel tags
• Local storage and session storage
• Device fingerprinting
• Log files and server logs

You have certain rights regarding your personal information. We respect these rights and are committed to facilitating their exercise.

7.1 Your Rights Include:

7.2 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

7.3 Opt-Out Choices

• Marketing Communications: Click "unsubscribe" in any marketing email or contact us directly
• Cookies: Adjust your browser settings or use our cookie preferences tool
• Analytics: Use Google Analytics opt-out browser extension
• Targeted Advertising: Visit the Digital Advertising Alliance opt-out page

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 16, please contact us immediately using the contact information provided below.

As we operate from the Kingdom of Bahrain, your information may be transferred to, stored, and processed in Bahrain or other countries where we or our service providers operate.

9.1 Transfer Safeguards

When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Privacy Shield certifications (where applicable)
• Binding corporate rules for intra-group transfers

9.2 Your Consent

By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, and other factors.

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email (for registered users)
• Display a prominent notice on our website
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We process your personal information based on the following legal grounds: